The transportation sector’s carbon footprint and dependence on oil are of deep concern to policy makers in many countries. Use of all-electric drive-trains is arguably the most realistic medium-term solution to address these concerns. However, motorist anxiety induced by an electric...

A systematic approach to innovating business models can help identify new business models that encourage sustainable use of products and services, or facilitate wider adoption of new environmentally friendly technologies. This article provides a brief summary of a conceptual framework (fully...

The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud. Founded in 2000, in Fort Lauderdale, Florida, LiveOps’ ‘home-shore’ business model combines a dual innovation: (1) it allows agents to work when...