"Innovation isn't always about new products or services. In fact, many new ideas are realized--and then brought to market--thanks to a disruptive business model that challenges the conventional operating logic of an industry. In The Risk-Driven Business Model, Karan Girotra and Serguei...

Abstract. Operations management has evolved since the founding of M&SOM: new departments have been created in our journals, new tracks have been established in our conferences, and new methodologies have been adopted in our research. Are these changes good for the field? To some, they seem...

We model a service provider whose agents endogenously determine their participation and performance level. This paper is motivated by two-sided marketplaces and work-from-home call centers, which crowdsource incoming demand to a pool of agents. The agents are ranked in a prespecified number of...