We focus on understanding how employees perceive and interpret ethics codes. Research on ethics codes suggests that they may play an important role in the overall attempt to curb unethical behavior. Codes are viewed as an important form of organizational discourse, which is crafted, implemented,...

Most companies use codes of conduct, ethical training and regular communication to assure employees know about rules to follow to avoid misconduct. This paper focuses on the type of language used in codes of conduct, and shows that impersonal language (“employees/members”) and personal,...

How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can decrease their service time, up to a point, in order to complete work more quickly. As the number...