In the current global economy, the survival of insurance companies depends on its ability to respond to the customer demands, which are settlements of the insurance claims. All insurance companies face the conflicting goals of settling claims quickly and authenticating the claims. The increasing...

As decision-making practices in industry shift from isolated, unilateral department decisions to multiparty supply chain planning, integrated modelling techniques have risen in popularity. Models that simultaneously address transportation and inventory decisions have been of particular interest....

We consider a service system that serves one class of customers, which is willing to pay a premium for a faster delivery, with priority over the other class, which is more price sensitive but is willing to wait longer. The demand from one class depends not only on the price and delivery time...