Businesses need property in order to generate turnover and profits. If real estate owners are to be able to provide properties and related services that are desirable, it is crucial that they understand tenants’ requirements and preferences. Changes in the way businesses operate might well...

Customer Relationship Management (CRM) theory suggests that good customer service results in satisfied customers, who in turn are more likely to remain loyal and recommend the service provider to others. Applied to real estate, this theory implies that landlords should see a return on any...

Much of the work on common-pool resources has tended to focus on `single-use' commons, where the resource system is used for extraction of a single `use' unit. However, as traditional commons evolve, research that explains the persistence of common-pool resources with multiple ownership, use and...