This article discusses approaches to work flexibility and the use of core and peripheral workers in the hotel industry. It argues that hotel companies have traditionally neglected building a core workforce and resorted to using “peripheral” workers in key operative jobs. It distinguishes...

Discusses a case where an assessment centre programme played a key role in a process of management change in a county council social services department, responding to the Government’s “Care in the Community” initiatives. “New think” management required a paradigm shift – not just...

This paper presents the findings of an investigation into the perceptions of managers in the UK hospitality industry regarding the changes that have occurred to the managers role during the last 15 years. The main findings indicate a shift from an operational to a business focus and a blurring...