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Customer aggression, employee voice and quit rates : Evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British Journal of Industrial Relations
60
(
2021
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10012634476
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2
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
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3
Collective representation among high-tech workers at Microsoft and beyond : lessons from WashTech/CWA
Van Jaarsveld, Danielle
- In:
Industrial relations : a journal of economy & society
43
(
2004
)
2
,
pp. 364-385
Persistent link: https://www.econbiz.de/10002033338
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4
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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5
The influence of capital structure on strategic human capital : evidence from US and Canadian firms
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Batt, Rosemary L.
; …
- In:
Journal of management : JOM
40
(
2014
)
2
,
pp. 422-448
Persistent link: https://www.econbiz.de/10010246075
Saved in:
6
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
7
The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
Van Jaarsveld, Danielle
;
Walker, David D.
;
Skarlicki, …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1504
Persistent link: https://www.econbiz.de/10008701401
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8
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
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9
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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10
Labour market segmentation revisited : a study of the Dutch call centre sector
Grip, Andries de
(
contributor
);
Sieben, Inge
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003391247
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