Narrow search
Showing 1 - 10 of 143,275
Cover Image
Examining the penalty resolution process : building loyalty through gratitude and fairness
Xia, Lan; Kukar-Kinney, Monika - In: Journal of service research : JSR 16 (2013) 4, pp. 518-532
Persistent link: https://www.econbiz.de/10010203507
Cover Image
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna; Tanford, Sarah - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Cover Image
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.; Anusree, M. R.; Ponnam, Abhilash - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Cover Image
Building e-loyalty for e-retailers : role of justice perception and consumer forgiveness
Baruönü Latif, Fatma Özge; Uslu, Aypar - In: Middle East journal of management : MEJM 6 (2019) 3, pp. 298-317
Persistent link: https://www.econbiz.de/10012111745
Cover Image
The effects of customer-centric marketing and revenue management on travelers' choices
Mathies, Christine; Gudergan, Siegfried P.; Wang, Paul - In: Journal of travel research : a quarterly publication of … 52 (2013) 4, pp. 479-493
Persistent link: https://www.econbiz.de/10009767229
Cover Image
Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine; Wangenheim, Florian von - In: Journal of service research : JSR 16 (2013) 1, pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
Cover Image
Salespeople, fairness, and buyer satisfaction : what about emotions?
Siadou-Martin, Béatrice; Vidal-Zeballos, David; … - In: Journal of business-to-business marketing 24 (2017) 3, pp. 221-233
Persistent link: https://www.econbiz.de/10011763046
Cover Image
Relationships and trust in perceiving price fairness : an exploratory study
Hinner, Michael B. - In: Economics and business review 2 (2016) 2, pp. 54-73
Persistent link: https://www.econbiz.de/10011535216
Cover Image
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah; Hwang, Eunmin; Baloglu, Seyhmus - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Cover Image
Negative reviews, positive impact : consumer empathetic responding to unfair word of mouth
Allard, Thomas; Dunn, Lea H.; White, Katherine - In: Journal of marketing 84 (2020) 4, pp. 86-108
Persistent link: https://www.econbiz.de/10012231631