Lo, Carolyn Jia’En; Tsarenko, Yelena; Tojib, Dewi - In: European Journal of Marketing 55 (2021) 12, pp. 3162-3190
Purpose: Corporate scandals involving senior executives plague many businesses. Although customers and noncustomers may be exposed to news of the same scandal, they may appraise dimensions of the transgression differently, thereby affecting post-scandal patronage intentions. The purpose of this...