//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Accentuate the positive : how...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
107,372
Konsumentenverhalten
104,928
Service quality
24,444
Dienstleistungsqualität
23,697
Theorie
17,530
Job satisfaction
17,469
Theory
17,259
Relationship marketing
17,249
Customer satisfaction
17,239
Beziehungsmarketing
17,164
Arbeitszufriedenheit
16,743
Persönlichkeitspsychologie
15,879
Kundenzufriedenheit
15,643
Personality psychology
15,600
Emotion
13,623
Satisfaction
13,345
Zufriedenheit
12,363
Brand management
9,561
Markenführung
9,507
Online-Handel
9,340
Online retailing
9,325
Deutschland
8,898
Brand image
8,396
Markenimage
8,353
Germany
8,310
Social Web
8,160
Social web
8,157
USA
7,792
Experiment
7,526
United States
7,404
Brand
7,103
Markenartikel
7,099
Arbeitsverhalten
6,530
Work behaviour
6,518
Online-Marketing
6,002
Internet marketing
5,990
Lebensqualität
5,967
Quality of life
5,899
Einzelhandel
5,595
Retail trade
5,550
more ...
less ...
Online availability
All
Undetermined
75,598
Free
54,891
CC license
4,380
Type of publication
All
Article
135,488
Book / Working Paper
61,955
Journal
241
Other
228
Type of publication (narrower categories)
All
Article in journal
110,114
Aufsatz in Zeitschrift
110,114
Graue Literatur
16,764
Non-commercial literature
16,764
Working Paper
16,059
Arbeitspapier
14,170
Aufsatz im Buch
10,573
Book section
10,573
research-article
6,040
Hochschulschrift
4,399
Thesis
3,011
Collection of articles of several authors
1,952
Sammelwerk
1,952
Aufsatzsammlung
1,384
Article
1,127
Conference paper
1,083
Konferenzbeitrag
1,083
Case study
719
Fallstudie
719
Konferenzschrift
571
Collection of articles written by one author
489
Sammlung
489
Bibliografie enthalten
454
Bibliography included
454
Dissertation u.a. Prüfungsschriften
448
review-article
381
conceptual-paper
326
Lehrbuch
325
Reprint
302
Conference proceedings
270
review
270
case-report
269
Amtsdruckschrift
264
Government document
264
Textbook
264
Ratgeber
223
Guidebook
186
viewpoint
160
Systematic review
126
Übersichtsarbeit
126
more ...
less ...
Language
All
English
179,257
German
11,158
Undetermined
6,087
French
631
Spanish
278
Polish
142
Italian
124
Portuguese
53
Russian
53
Swedish
52
Danish
36
Romanian
29
Dutch
25
Norwegian
25
Indonesian
23
Hungarian
22
Czech
19
Finnish
18
Lithuanian
18
Slovak
11
Serbian
10
Croatian
6
Bulgarian
4
Slovenian
4
Vietnamese
4
Turkish
3
Arabic
2
Multiple languages
2
Albanian
2
Chinese
2
Bosnian
1
Japanese
1
Kazakh
1
Korean
1
Macedonian
1
Malay (macrolanguage)
1
Ukrainian
1
more ...
less ...
Author
All
Clark, Andrew E.
243
Han, Heesup
201
Oswald, Andrew J.
197
Frey, Bruno S.
186
Stutzer, Alois
166
Mattila, Anna S.
159
Bryson, Alex
149
Belk, Russell W.
141
Blanchflower, David G.
137
Powdthavee, Nattavudh
134
Phau, Ian
129
Grunert, Klaus G.
122
Usman, Osly
119
Homburg, Christian
117
Siddiqui, Danish Ahmed
115
Law, Rob
114
Bauer, Hans H.
111
Huber, Frank
111
Loureiro, Sandra Maria Correia
109
Bruhn, Manfred
106
Welsch, Heinz
106
Dwivedi, Yogesh K.
101
Septianto, Felix
101
Bagozzi, Richard P.
100
Grewal, Dhruv
99
Ashkanasy, Neal M.
98
Cobb-Clark, Deborah A.
98
Helliwell, John F.
94
Lusk, Jayson L.
94
Herrmann, Andreas
92
Wansink, Brian
92
Ferrer-i-Carbonell, Ada
91
Siciliani, Luigi
91
Wiedmann, Klaus-Peter
91
Sheth, Jagdish N.
90
Falk, Armin
89
Kim, Seongseop
89
Walsh, Gianfranco
89
Wolfers, Justin
89
Foxall, Gordon R.
88
more ...
less ...
Institution
All
National Bureau of Economic Research
1,129
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
264
Springer Fachmedien Wiesbaden
235
HAL
197
OECD
169
Institute for the Study of Labor (IZA)
138
Université Paris-Dauphine (Paris IX)
90
European Commission / Joint Research Centre
88
IGI Global
79
Verlag Dr. Kovač
65
European Commission / Directorate-General for Justice and Consumers
60
Edward Elgar Publishing
54
European Association of Agricultural Economists - EAAE
50
London Economics
50
IPSOS
47
European Foundation for the Improvement of Living and Working Conditions
43
C.E.P.R. Discussion Papers
41
European Commission / Directorate-General for Health and Food Safety
40
Statistics Canada, Government of Canada
39
Consumers, Health, Agriculture and Food Executive Agency
38
American Marketing Association
37
Books on Demand GmbH <Norderstedt>
37
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
37
World Bank
37
Deloitte consortium
32
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
32
EconWPA
30
International Energy Agency
30
Friedrich-Schiller-Universität Jena
29
International Monetary Fund
27
GFK
26
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
Nomos Verlagsgesellschaft
26
Université Paris-Dauphine
25
Centre Interuniversitaire de Recherche en Analyse des Organisations (CIRANO)
24
Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
24
Nordic Council of Ministers
24
Tinbergen Instituut
24
Information Resources Management Association
23
more ...
less ...
Published in...
All
Journal of business research : JBR
3,232
Journal of retailing and consumer services
2,603
International journal of hospitality management
1,613
Discussion paper series / IZA
1,227
NBER working paper series
1,124
International journal of consumer studies
939
Psychology & marketing
914
NBER Working Paper
901
Working paper / National Bureau of Economic Research, Inc.
853
Tourism management : research, policies, practice
819
IZA Discussion Paper
727
Journal of consumer research : JCR ; an interdisciplinary bimonthly
696
International journal of contemporary hospitality management
671
Journal of business ethics : JOBE
663
Asia Pacific journal of marketing and logistics
622
The service industries journal
622
Cogent business & management
619
Journal of vocational behavior
593
IZA Discussion Papers
585
SpringerLink / Bücher
582
Management science : journal of the Institute for Operations Research and the Management Sciences
572
Journal of travel and tourism marketing
546
European Journal of Marketing
530
Journal of economic behavior & organization : JEBO
520
The journal of services marketing
513
CESifo working papers
505
The journal of product & brand management
501
Journal of economic psychology : research in economic psychology and behavioral economics
493
Technological forecasting & social change : an international journal
465
Journal of hospitality marketing & management
461
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
455
Journal of marketing research : JMR
453
Journal of the Academy of Marketing Science
453
European journal of marketing : EJM
449
Journal of retailing
439
Marketing science
435
Journal of marketing management : MM
432
The journal of brand management : an international journal
431
Journal of Consumer Marketing
426
Journal of Services Marketing
422
more ...
less ...
Source
All
ECONIS (ZBW)
177,687
Other ZBW resources
7,708
RePEc
6,343
EconStor
3,203
USB Cologne (EcoSocSci)
2,072
BASE
695
USB Cologne (business full texts)
113
OLC EcoSci
77
ArchiDok
14
more ...
less ...
Showing
1
-
10
of
197,912
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
2
Satisfaction
with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
3
The relative impact of gratitude and transactional
satisfaction
on post-complaint consumer response
Simon, Françoise
;
Tossan, Vesselina
;
Connan …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011339364
Saved in:
4
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
5
Customer's social cognition in service recovery
satisfaction
with human vs robot agent
Lajante, Mathieu
;
Dohm, Nina Carolin
- In:
International journal of quality and service sciences
16
(
2024
)
4
,
pp. 498-518
Persistent link: https://www.econbiz.de/10015417285
Saved in:
6
Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Yang, Fu
;
Lu, Mengqian
;
Huang, Xiaoyu
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
Saved in:
7
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
8
Is customer participation always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
9
The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
Saved in:
10
The impact of service recovery evaluation on word-of-mouth intention : a moderated mediation model of overall
satisfaction
, household income and gender
Akinci, Serkan
;
Aksoy, Safak
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 184-194
Persistent link: https://www.econbiz.de/10012113000
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->