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Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective

Chen, Lisa Y. - In: World review of entrepreneurship, management and … 9 (2013) 4, pp. 543-558

Persistent link: https://www.econbiz.de/10010230098

Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall

Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562

Persistent link: https://www.econbiz.de/10012693067

An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

Persistent link: https://www.econbiz.de/10011927285

Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?

Md Uzir Hossain Uzir; Abu Bakar bin Abdul Hamid; … - In: International journal of business excellence : IJBEX 23 (2021) 1, pp. 113-137

Persistent link: https://www.econbiz.de/10012506639

The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction

Yan, Dongwei; Wang, Chenke; Sun, Tianyi; Wen, Decheng - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2175-2194

Persistent link: https://www.econbiz.de/10014531293

Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and customer loyalty. The sampling technique in the study was...

Persistent link: https://www.econbiz.de/10011764075

Examining the influence of service quality on customer satisfaction and patronage intentions in convenience store industry

Sharma, Dheeraj - In: International journal of business and globalisation : IJBG 15 (2015) 2, pp. 152-170

Persistent link: https://www.econbiz.de/10011574652

Influence of self-service technology (SST) servicequality dimensions as a second-order factor onperceived value and customer satisfaction in amobile banking application

Leon, Myra V. de; Atienza, Ringgold P.; Susilo, Daniel - In: Cogent business & management 7 (2020) 1, pp. 1-17

Banks offer technology-based self-service banking such as mobile banking applications to keep up with technological advancement. The usage of this application requires quality service delivery. However, there is a dearth of literature on post-adoption and service quality assessment of mobile...

Persistent link: https://www.econbiz.de/10012626622

Examining customers' perception of electronic shopping mall's e-service quality

Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346

Persistent link: https://www.econbiz.de/10012522624

Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy

Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230

Persistent link: https://www.econbiz.de/10013257353