The aim of this article is to construct a conceptual framework for a discussion of experience design in the field of digital services. The focus is on service design and service design research with the aim of developing working tools to gain and concretize a holistic customer experience (deep...

"Coping with complexities is an everyday reality for private, public and third sectors that face intricate, overlapping, obscuring and ever-changing challenges. Developments in technology and systems of value creation are driving a new need to understand, facilitate and manage complexity. The...

pt. I. Introduction to industrial service design : what is industrial service design? -- pt. II. Industrial service design in practice : sharing industrial service design case studies -- pt. III. Hands-on industrial service design : designers talking about industrial service design -- pt. IV....