This paper posits an antecedents and consequences model of constructive conflict (or the benefits derived from cross-functional conflict). The managers of a sample of innovating Spanish firms perceive positive changes when the parties in conflict: (1) exchange information to solve problems; (2)...

Purpose The purpose of this study is understanding how companies can improve sales force performance is a key issue. Despite this, the study of the impact that corporate social responsibility (CSR) practices might have on salespeople’s performance has been neglected in the sales literature....