The study examines the effects of organizational and individual factors of real estate agents on customer orientation. The organizational factors included are standards for service delivery (culture), supervisor support and co-worker support. The individual factors examined are self-efficacy and...

Purpose – The impact of export promotion programs (EPPs) on firm export performance (FEP) has received little attention in the export literature. This paper attempts to investigate the direct and indirect impact of EPPs on FEP in a comprehensive model. The indirect effects of EPPs on FEP have...

Purpose – The purpose of this paper is to examine the impact that various incentives to export have on the export marketing performance of Australian export market ventures. Design/methodology/approach – The paper is based on an empirical investigation of firms involved in exporting to...

Drawing on the resource-based view (RBV) of the firm this article examines relationships between knowledge, trust, communication, volatility and sustainable competitive advantage as the exogenous and endogenous variables with importer commitment as the dependent variable. The primary data was...

Purpose – The purpose of this paper is to examine the effects of government assistance programmes on internationalization of SMEs from an Asian developing nation. Design/methodology/approach – Primary data from a sample of 203 SMEs in three export‐oriented industries in Bangladesh were...