Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether...

Transportation : the basics -- Transportation in business and the economy -- A survey of transportation modes -- The economics of transportation -- The transportation services market -- Transportation for managers -- An overview of transportation management -- Transportation technologies --...