In this paper, we develop distribution-free models that solve the appointment sequencing and scheduling problems by assuming only moments information of job durations. We show that our min-max appointment scheduling models, which minimize the worst-case expected waiting and overtime costs out of...

Managing appointments for service systems with random job durations is a challenging task. We consider a class of appointment planning problems that involve two sets of decisions: job sequencing, i.e., determining the order in which a list of jobs should be performed by the server, and...

The transportation sector is a major source of greenhouse gas (GHG) emissions. As a step toward a greener environment, solutions involving electric vehicles (EVs) have been proposed and discussed. When powered by electricity from efficient and environmentally-friendly generators, EVs have...

We study the design of price mechanisms for communication network problems in which a user's utility depends on the amount of flow she sends through the network, and the congestion on each link depends on the total traffic flows over it. The price mechanisms are characterized by a set of axioms...