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How customers cope with servic...
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Consumer behaviour
54
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Beziehungsmarketing
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22
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21
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Balaji, M. S.
74
Krishnan, Balaji C.
32
Sengupta, Abhijit
22
Jiang, Yangyang
19
Sheth, Jagdish N.
15
Jha, Subhash
14
Roy, Sanjit
14
Sarkar Sengupta, Aditi
7
SenGupta, A.
5
Sengupta, A.
5
Bhattacharyya, Jishnu
4
Jebarajakirthy, Charles
4
Licata, Jane W.
4
Lyu, Cenhua
4
Ponnam, Abhilash
4
Ray, Amit Shovon
4
Sengupta, Kunal
4
Zhang, Xiya
4
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3
Biswas, Abhijit
3
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3
Dwivedi, Yogesh K.
3
Eshghi, Abdolreza
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Kapoor, Payal S.
3
Kok Wei Khong
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3
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2
Das, Manish
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Dutta, Sujay
2
Fon Sim Ong
2
Janson, Charles
2
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2
Klein, Jill Gabrielle
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Journal of business research : JBR
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9
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5
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5
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3
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3
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ECONIS (ZBW)
114
OLC EcoSci
12
RePEc
8
Other ZBW resources
8
USB Cologne (EcoSocSci)
3
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1
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sarkar Sengupta, Aditi
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
2
Heterogenous internationalization processes of emerging economy MNEs : a review and research agenda
Sarkar Sengupta, Aditi
;
Kleindienst, Ingo
; …
- In:
Journal of international management
29
(
2023
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10014342076
Saved in:
3
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sarkar Sengupta, Aditi
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
4
Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sarkar Sengupta, Aditi
;
Sreejesh, S.
- In:
Journal of Indian business research
9
(
2017
)
1
,
pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
Saved in:
5
Misery loves company : evaluation of negative e-WOM effects at the post-service recovery stage
Sarkar Sengupta, Aditi
;
Stafford, Marla Royne
;
Fox, Alexa K.
- In:
Journal of service theory and practice
34
(
2024
)
4
,
pp. 493-518
Persistent link: https://www.econbiz.de/10015055427
Saved in:
6
Building strong service brands : the hierarchical relationship between brand equity dimensions
Balaji, M. S.
- In:
The IUP journal of brand management : IJBRM
8
(
2011
)
3
,
pp. 7-24
Persistent link: https://www.econbiz.de/10009405698
Saved in:
7
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
8
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
9
Effectiveness of product recommendation framing on online retail platforms
Zhang, Junhui
;
Balaji, M. S.
;
Luo, Jun
;
Jha, Subhash
- In:
Journal of business research : JBR
153
(
2022
),
pp. 185-197
Persistent link: https://www.econbiz.de/10013534007
Saved in:
10
Causal complexity of sustainable consumption : unveiling the equifinal causes of purchase intentions of plant-based meat alternatives
Bhattacharyya, Jishnu
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013534237
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