Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Value co-creation through pati...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
17
Gesundheitswesen
14
Health care system
13
Konsumentenverhalten
13
Beziehungsmarketing
8
Gesundheitsversorgung
8
Health care
8
Relationship marketing
8
USA
7
Großbritannien
6
United Kingdom
6
United States
6
Dienstleistungsqualität
5
Management
5
Service quality
5
Organisatorischer Wandel
4
Organizational change
4
Salespeople
4
Social Web
4
Social web
4
Verkaufspersonal
4
Customer satisfaction
3
Customers
3
Gesetzliche Krankenversicherung
3
Internet marketing
3
Kundenzufriedenheit
3
Marketing management
3
Marketingmanagement
3
Online-Marketing
3
Public health insurance
3
Sozialleistungsempfänger
3
Welfare recipients
3
Altenhilfe
2
Arbeitsverhalten
2
Beyond instrumentalism
2
Children
2
Cluster analysis
2
Clusteranalyse
2
Clustering
2
Consumer deviance
2
more ...
less ...
Online availability
All
Undetermined
35
Free
2
Type of publication
All
Article
69
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
research-article
8
Aufsatz im Buch
6
Book section
6
Collection of articles of several authors
3
Sammelwerk
3
Bibliographie
1
Conference paper
1
Konferenzbeitrag
1
Konferenzschrift
1
Mehrbändiges Werk
1
Multi-volume publication
1
case-report
1
review
1
more ...
less ...
Language
All
English
57
Undetermined
25
Author
All
Kitchener, Martin
38
Daunt, Kate L.
35
Harris, Lloyd C.
28
Reynolds, Kate L.
8
Currie, Graeme
7
Whipp, Richard
7
Harrington, Charlene
5
Beynon, Malcolm
4
Cooper, Simon
4
Greer, Dominique A.
4
Kirkpatrick, Ian
4
Cocker, Hayley
3
Keeffe, Dominique A.
3
Mardon, Rebecca
3
McDermott, Aoife
3
Beynon, Malcolm J.
2
Boukis, Achilleas
2
Carrillo, Helen
2
Daunt, Kate
2
Exworthy, Mark
2
Fisk, Ray
2
Grove, Stephen
2
Hardyman, Wendy
2
Koritos, Christos
2
Morgan, Peter
2
Ng, Terence
2
Papastathopoulos, Avraam
2
Rogers, Andrew
2
Russell‐Bennett, Rebekah
2
Wirtz, Jochen
2
Baeshen, Mashhour H.
1
Brewer, John D.
1
C. Harris, Lloyd
1
Caronna, Carol A.
1
Delbridge, Rick
1
Dickinson, Helen
1
Dineva, Denitsa
1
Dingwall, Robert
1
Dootson, Paula
1
Elliott, Dominic
1
more ...
less ...
Institution
All
International Organisational Behaviour in Healthcare Conference <10., 2016, Cardiff>
1
Published in...
All
The journal of services marketing
10
Journal of marketing management : MM
7
Journal of Services Marketing
6
Organizing and managing public services
5
Journal of retailing
3
Public Management Review
3
Social Science & Medicine
3
European Journal of Marketing
2
European journal of marketing : EJM
2
Inquiry : a journal of health care organization, provision and financing
2
International Journal of Public Sector Management
2
International journal of public sector management : IJPSM
2
Journal of Health Organization and Management
2
Journal of business research : JBR
2
Journal of health organization and management
2
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
2
Academy of Management learning & education : AMLE
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
British journal of management : BJM
1
Business applications and computational intelligence
1
European journal of marketing
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
Health affairs : at the intersection of health, health care, and policy
1
Health care financing review
1
Journal of Business Research
1
Journal of aging & social policy
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing and consumer services
1
Organization : the critical journal of organization, theory and society
1
Organizational Behaviour in Health Care
1
Organizational Behaviour in Healthcare
1
Organizing and reorganizing : power and change in health care organizations
1
Public management review
1
Quantitative modelling in marketing and management
1
Springer eBook Collection / Business and Management
1
SpringerLink / Bücher
1
The Oxford handbook of health care management
1
The marketing book
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
43
OLC EcoSci
16
Other ZBW resources
11
RePEc
7
BASE
3
USB Cologne (EcoSocSci)
2
Showing
11
-
20
of
82
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Fisk, Raymond P.
;
Grove, Stephen J.
;
Harris, Lloyd C.
; …
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 417-429
Persistent link: https://www.econbiz.de/10008749371
Saved in:
12
Customers acting badly : evidence from the hospitality industry
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1034-1042
Persistent link: https://www.econbiz.de/10009270603
Saved in:
13
Unpacking the perceived opportunity to misbehave : the influence of spatio-temporal and social dimensions on consumer misbehavior
Daunt, Kate L.
;
Greer, Dominique A.
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1505-1526
Persistent link: https://www.econbiz.de/10011409443
Saved in:
14
Consumer showrooming : value co-destruction
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 166-176
Persistent link: https://www.econbiz.de/10011743219
Saved in:
15
Special issue: the dark side of marketing
Daunt, Kate L.
(
ed.
);
Greer, Dominique A.
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011850335
Saved in:
16
The dark side of marketing : introduction to the special issue
Daunt, Kate L.
;
Greer, Dominique A.
- In:
Journal of marketing management : MM
33
(
2017
)
15/16
,
pp. 1231-1235
Persistent link: https://www.econbiz.de/10011850339
Saved in:
17
Implementing strategic change
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The marketing book
,
(pp. 121-148)
.
2016
Persistent link: https://www.econbiz.de/10011471642
Saved in:
18
Motives of dysfunctional customer behavior : an empirical study
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 293-308
Persistent link: https://www.econbiz.de/10009581900
Saved in:
19
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
20
Examining the existence of double jeopardy and negative double jeopardy within Twitter
Rogers, Andrew
;
Daunt, Kate L.
;
Morgan, Peter
;
Beynon, …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1224-1247
Persistent link: https://www.econbiz.de/10011725670
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
