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Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research

Koc, Erdogan - In: Journal of hospitality marketing & management 28 (2019) 5, pp. 513-537

Persistent link: https://www.econbiz.de/10012176674

The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions

Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 111 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014310875

State and order of service orientation knowledge in hospitality and tourism research : systematic literature review

Magnus Asgeirsson; Thorhallur Gudlaugsson; Gunnar Þór … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20

knowledge regarding service orientation in hospitality and tourism research. A search algorithm was created through Web of … Science and Scopus using search words related to service orientation and criteria regarding hospitality and tourism, yielding … 154 articles. Duplicates and articles that did not focus on hospitality and tourism or did not have service orientation as …

Persistent link: https://www.econbiz.de/10013395917

Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020

Akarsu, Tugra Nazlil; Marvi, Reza; Foroudi, Pantea - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 186-217

Persistent link: https://www.econbiz.de/10013546041

A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda

So, Kevin Kam Fung; Li, Xiang; Kim, Hyunsu - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 178-200

Persistent link: https://www.econbiz.de/10012201140

Perceived risk in hospitality and tourism scholarship : a systematic review and future research agenda

Yordam Dağıstan, Selda; Sevim, Burhan; Arici, Hasan Evrim - In: Journal of travel and tourism marketing 40 (2023) 9, pp. 863-877

Persistent link: https://www.econbiz.de/10014513596

Application of fuzzy-set qualitative comparative analysis (fsQCA) in hospitality and tourism research : a bibliometric study

Eluwole, Kayode Kolawole; Lasisi, Taiwo Temitope; … - In: Journal of hospitality and tourism insights 7 (2024) 5, pp. 3032-3054

Persistent link: https://www.econbiz.de/10015163447

Internet marketing research in hospitality and tourism : a review and journal preferences

Leung, Xi Yu; Xue, Lan; Bai, Billy - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1556-1572

Persistent link: https://www.econbiz.de/10011476103

Understanding online travel communities : a literature review and future research directions in hospitality and tourism

Zhou, Yuan; Kim, Woo Gon; Okumus, Bendegul; Cobanoglu, Cihan - In: Journal of travel and tourism marketing 38 (2021) 2, pp. 194-212

Persistent link: https://www.econbiz.de/10012497716

Talent management in hospitality and tourism : a systematic literature review and research agenda

Kravariti, Foteini; Voutsina, Katerina; Tasoulis, … - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 321-360

Persistent link: https://www.econbiz.de/10012798195