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Developing a spectrum of positive to negative citizen engagement
Bowden, Jana; Luoma-Aho, Vilma; Naumann, Kay - In: Customer engagement : contemporary issues and challenges, (pp. 257-277). 2016
Persistent link: https://www.econbiz.de/10011430777
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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
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A multi-valenced perspective on consumer engagement within a social service
Naumann, Kay; Bowden, Jana; Gabbott, Mark - In: Journal of marketing theory and practice 25 (2017) 2, pp. 171-188
Persistent link: https://www.econbiz.de/10011702481
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Exploring customer engagement valences in the social services
Naumann, Kay; Bowden, Jana; Gabbott, Mark - In: Asia Pacific journal of marketing and logistics 29 (2017) 4, pp. 890-912
Persistent link: https://www.econbiz.de/10011792232
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What's in a relationship? : affective commitment, bonding and the tertiary first year experience ; a student and faculty perspective
Bowden, Jana - In: Asia Pacific journal of marketing and logistics 25 (2013) 3, pp. 428-451
Persistent link: https://www.econbiz.de/10009776155
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The process of customer engagement : a conceptual framework
Bowden, Jana - In: Journal of marketing theory and practice 17 (2009) 1, pp. 63-74
Persistent link: https://www.econbiz.de/10003793700
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Customer engagement : a framework for assessing customer-based-brand relationships ; the case of the restaurant industry
Bowden, Jana - In: Journal of hospitality marketing & management 18 (2009) 6, pp. 574-596
Persistent link: https://www.econbiz.de/10003887184
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Negative customer engagement behaviour in a service context
Diem Khac Xuan Do; Bowden, Jana - In: The service industries journal 45 (2025) 1, pp. 81-104
Persistent link: https://www.econbiz.de/10015194252
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Sex doesn't matter : the role of gender in the formation of student-university relationships
Bowden, Jana; Wood, Leigh - In: Journal of marketing for higher education 21 (2011) 2, pp. 133-156
Persistent link: https://www.econbiz.de/10009409033
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To delight or not to delight? : an investigation of loyalty formation in the restaurant industry
Bowden, Jana; Dagger, Tracey S. - In: Journal of hospitality marketing & management 20 (2011) 5/6, pp. 501-524
Persistent link: https://www.econbiz.de/10009300575