How do civil service management practices differ within and across governments? How do core attitudes of public servants-such as their motivation or satisfaction-differ within and across governments? Understanding how public administrations around the world function and differ is crucial for...

This paper summarizes progress made in a DfID-funded World Bank initiative to test and develop policy-relevant, politically acceptable, quantitative indicators of governance. There are two major components involved in the process of generating indicators that are practical means of reform....