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E-business adoption in SMEs : some preliminary findings from electronic components industry

Xu, Mark; Rohatgi, Ravni; Duan, Yanqing - In: Selected readings on information technology and …, (pp. 321-338). 2009

Persistent link: https://www.econbiz.de/10003759535

Engaging SMEs in e-business : insights from an empirical study

Xu, Mark; Rohatgi, Ravni; Duan, Yanqing - In: E-business models, services and communications, (pp. 119-138). 2008

Persistent link: https://www.econbiz.de/10003604218

Use of decision support systems in small businesses

Duan, Yanqing; Kinman, Russel; Xu, Mark - In: Managing information technology in small business : …, (pp. 140-155). 2002

Persistent link: https://www.econbiz.de/10001761562

An ontology-based intelligent system model for semantic information processing

Xu, Mark; Ong, Vincent; Duan, Yanqing - 2010

Persistent link: https://www.econbiz.de/10003908144

Managing strategic intelligence : techniques and technologies

Xu, Mark - 2007

Persistent link: https://www.econbiz.de/10004884096

Gaining customer knowledge through analytical CRM

Xu, Mark; Walton, John - In: Industrial Management & Data Systems 105 (2005) 7, pp. 955-971

Purpose – This paper aims to examine how customer relationship management (CRM) systems are implemented in practice with a focus on the strategic application, i.e. how analytical CRM systems are used to support customer knowledge acquisition and how such a system can be developed....

Persistent link: https://www.econbiz.de/10014823910