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The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong
Cheng, T.C.E.; Lai, L.C.F.; Yeung, A.C.L. - In: International journal of e-business research : an … 4 (2008) 4, pp. 26-42
Persistent link: https://www.econbiz.de/10008270707
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Relationship stability and supplier commitment to quality
Lai, Kee-hung; Cheng, T.C.E.; Yeung, A.C.L. - In: International journal of production economics 96 (2005) 3, pp. 397-410
Persistent link: https://www.econbiz.de/10006237856
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From Customer Orientation to Costumer Satisfaction: The Gap Between Theory and Practice
Yeung, A.C.L.; Cheng, T.C.E.; Chan, L.-Y. - In: IEEE transactions on engineering management : EM 51 (2004) 1, pp. 85-97
Persistent link: https://www.econbiz.de/10005929128
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Relationship stability and supplier commitment to quality
Lai, Kee-hung; Cheng, T.C.E.; Yeung, A.C.L. - In: International Journal of Production Economics 96 (2005) 3, pp. 397-410
Persistent link: https://www.econbiz.de/10005318249
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Supply risk management via guanxi in the Chinese business context: The buyer's perspective
Cheng, T.C.E.; Yip, F.K.; Yeung, A.C.L. - In: International journal of production economics 139 (2012) 1, pp. 3-14
Persistent link: https://www.econbiz.de/10009988603
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An introductory essay: Creating a competitive edge in operations and service management through technology and innovation
Cheng, T.C.E.; Choi, T.M.; Yeung, A.C.L. - In: Journal of engineering and technology management : JET-M 29 (2012) 1, pp. 1-3
Persistent link: https://www.econbiz.de/10009817208
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Configuring quality management and marketing implementation and the performance implications for industrial marketers
Lai, Kee-hung; Yeung, A.C.L.; Cheng, T.C.E. - In: Industrial marketing management : the international … 41 (2012) 8, pp. 1284-1297
Persistent link: https://www.econbiz.de/10010050587
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Senior management perspectives and ISO 9000 effectiveness: an empirical research
Yeung, A.C.L.; Lee, T.S.; Chan, L.Y. - In: International journal of production research : American … 41 (2003) 3, pp. 545-570
Persistent link: https://www.econbiz.de/10006128291
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How supply quality management improves an organization's quality performance: a study of Chinese manufacturing firms
Lo, V.H.Y.; Yeung, A.H.W.; Yeung, A.C.L. - In: International journal of production research : American … 45 (2007) 10, pp. 2219-2244
Persistent link: https://www.econbiz.de/10007732221
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An empirical taxonomy for quality management systems: a study of the Hong Kong electronics industry
Yeung, A.C.L.; Chan, L.Y.; Lee, T.S. - In: Journal of operations management : publ. quarterly by … 21 (2003) 1, pp. 45-62
Persistent link: https://www.econbiz.de/10006970574