Spielmann, Nathalie; Kim, Juran - In: Journal of Global Scholars of Marketing Science 20 (2010) 2, pp. 164-172
This study reviews the influence of culture in interpersonal servicescapes by examining the restaurant retail setting. Two cultures (Canada and France) are surveyed in order to better understand their retail expectations towards interpersonal servicescapes. Using Hofstede's (1991) cultural...