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Developing an axiological method to measure company values

Mattsson, Jan - In: European journal of marketing : EJM 22 (1988) 6, pp. 21-35

Persistent link: https://www.econbiz.de/10001053572

Employee behavior, feelings of warmth and customer perception in service encounters

Lemmink, Jos; Mattsson, Jan - In: International Journal of Retail & Distribution Management 30 (2002) 1, pp. 18-33

Models link between employees’ behavior and short‐ and long‐term customer perceptions. Subjects were confronted with five different video taped non‐routine service encounters (study 1) and eight manipulated routine service encounters (study 2). In study 1, two judges encoded behavior of...

Persistent link: https://www.econbiz.de/10014803002

Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review

Mattsson, Jan - In: The service industries journal 14 (1994) 1, pp. 45-61

Persistent link: https://www.econbiz.de/10006347805

Organisational conditions for service encounter-based innovation

Sørensen, Flemming; Sundbo, Jon; Mattsson, Jan - In: Research policy : policy and management studies of … 42 (2013) 8, pp. 1446-1456

Persistent link: https://www.econbiz.de/10010168630

Strategy by Bottom-up Abstractions of the Customer Interface

Mattsson, Jan - In: Journal of strategic marketing 16 (2008) 5, pp. 391-400

Persistent link: https://www.econbiz.de/10008152308

Innovation behavior in the hotel industry

Orfila-Sintes, Francina; Mattsson, Jan - In: Omega : the international journal of management science 37 (2009) 2, pp. 380-394

Persistent link: https://www.econbiz.de/10008162534

An integrative model of care ethics in public innovation

Fuglsang, Lars; Mattsson, Jan - In: The service industries journal 29 (2009) 1, pp. 21-34

Persistent link: https://www.econbiz.de/10008169909

Rendtorff, Jacob Dahl; Mattsson, Jan - In: The service industries journal 29 (2009) 1, pp. 1-8

Persistent link: https://www.econbiz.de/10008169911

True Marketing: A Value Based Philosophy for Strategic Marketing

Mattsson, Jan - In: Journal of strategic marketing 16 (2008) 3, pp. 175-188

Persistent link: https://www.econbiz.de/10008068953

Relationships, the role of individuals and knowledge flows in the internationalisation of service firms

Lindsay, Valerie; Chadee, Doren; Mattsson, Jan; … - In: International journal of service industry management : IJSIM 14 (2003) 1, pp. 7-35

Persistent link: https://www.econbiz.de/10007106302

A service of the