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Innovation
9
Consumer behaviour
7
Innovation management
7
Innovationsmanagement
7
Konsumentenverhalten
7
Sweden
7
Customer satisfaction
6
Relationship marketing
6
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6
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6
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5
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4
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4
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4
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3
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9
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5
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5
case-report
3
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62
English
53
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2
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2
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Mattsson, Jan
117
Sørensen, Flemming
10
Barnes, Stuart J.
8
Sundbo, Jon
8
Fuglsang, Lars
6
Johnston, Robert
6
Ström, Patrik
6
Chadee, Doren
5
Helmersson, Helge
5
McColl, Rod
5
Millett, Bruce
5
Daigneau, William
4
Foucault, Jean-Pascal
4
Lemmink, Jos
4
Orfila-Sintes, Francina
4
Rendtorff, Jacob Dahl
4
Rushforth, John
4
Yelland, Richard
4
Chadee, Doren D.
3
Danaher, Peter J.
3
Eriksson, Kent
3
Holzweber, Markus
3
Raman, Revti
3
Söderlund, Magnus
3
Charters, Kathleen
2
Haring, Marten Den
2
Liesch, Peter
2
Lindsay, Valerie
2
Standing, Craig
2
Barnes, Stuart
1
Brodén, Monica
1
Carson, David
1
Edvardsson, Bo
1
Friman, Margareta
1
Fussing-Jensen, Christjan
1
Ghymn, Kyung-il
1
Ghymn, Kyung‐il
1
Gärling, Tommy
1
Haring, Marten J.den
1
Hartley, Nicole
1
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Uppsala University, Department of Business Studies
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The service industries journal
14
Journal of strategic marketing
11
European Journal of Marketing
5
The Service Industries Journal
5
Managing service quality : MSQ ; an international journal
4
European journal of marketing : EJM
3
International journal of service industry management : IJSIM
3
Omega : the international journal of management science
3
Technological forecasting & social change : an international journal
3
Asia Pacific business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Bank Marketing
2
International Journal of Organizational Analysis
2
International journal of internet marketing and advertising : IJIMA
2
Journal of Consumer Marketing
2
Journal of management & organization : journal of Australian and New Zealand Academy of Management
2
Journal of marketing management : MM
2
PEB Exchange, Programme on Educational Building
2
PEB Échanges, Programme pour la construction et l'équipement de l'éducation
2
Research policy : policy and management studies of science, technology and innovation
2
Research policy : policy, management and economic studies of science, technology and innovation
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Advances in international marketing
1
Annals of Tourism Research
1
Asia Pacific Business Review
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Entrepreneurship & Regional Development
1
Entrepreneurship and regional development : an international journal
1
European business in the global network
1
Industry and Innovation
1
Innovation and the Creative Process
1
Innovation and the creative process : towards innovation with care
1
Innovation of strategic reflexivity
1
Innovative methodologies in enterprise research
1
International Journal of Retail & Distribution Management
1
International Marketing Review
1
International journal of innovation management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
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OLC EcoSci
46
ECONIS (ZBW)
35
Other ZBW resources
17
RePEc
15
USB Cologne (EcoSocSci)
3
BASE
2
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71
Innovation in service internationalization: the crucial role of the frantrepreneur
Sundbo, Jon
;
Johnston, Robert
;
Mattsson, Jan
;
Millett, Bruce
- In:
Entrepreneurship and regional development : an …
13
(
2001
)
3
,
pp. 247-268
Persistent link: https://www.econbiz.de/10007112147
Saved in:
72
Communication dynamics in the service encounter: A linguistic study in a hotel conference department
Mattsson, Jan
;
Haring, Marten J.den
- In:
International journal of service industry management : IJSIM
9
(
1998
)
5
,
pp. 416-435
Persistent link: https://www.econbiz.de/10007124734
Saved in:
73
A comparison of service delivery processes of different complexity
Danaher, Peter J.
;
Mattsson, Jan
- In:
International journal of service industry management : IJSIM
9
(
1998
)
1
,
pp. 48-63
Persistent link: https://www.econbiz.de/10007127465
Saved in:
74
Organising for Market Segmentation in Banking: The Impact from Production Technology and Coherent Bank Norms
Eriksson, Kent
;
Mattsson, Jan
- In:
The service industries journal
16
(
1996
)
1
,
pp. 35-46
Persistent link: https://www.econbiz.de/10007317495
Saved in:
75
Let marketers reclaim corporate strategy
Mattsson, Jan
;
Ramaseshan, Ram
;
Carson, David
- In:
Journal of strategic marketing
14
(
2006
)
2
,
pp. 165-174
Persistent link: https://www.econbiz.de/10007261695
Saved in:
76
Impact of Customer Preconsumption Mood on the Evaluation of Employee Behavior in Service Encounters
Liljander, Veronica
;
Mattsson, Jan
- In:
Psychology & marketing
19
(
2002
)
10
,
pp. 837-860
Persistent link: https://www.econbiz.de/10006972523
Saved in:
77
How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination
Holzweber, Markus
;
Mattsson, Jan
;
Chadee, Doren
;
Raman, …
- In:
The service industries journal
32
(
2012
)
4
,
pp. 531-551
Persistent link: https://www.econbiz.de/10009829407
Saved in:
78
Making sense of innovation : a future perfect approach
Fuglsang, Lars
;
Mattsson, Jan
- In:
Journal of management & organization : journal of …
17
(
2011
)
4
,
pp. 448-458
Persistent link: https://www.econbiz.de/10009893054
Saved in:
79
Strategic insights from mystery shopping in B2B relationships
Mattsson, Jan
- In:
Journal of strategic marketing
20
(
2012
)
4
,
pp. 313-323
Persistent link: https://www.econbiz.de/10009997617
Saved in:
80
Exploring the fit of real brands in the Second Life 1 virtual world
Barnes, Stuart J.
;
Mattsson, Jan
- In:
Journal of marketing management : MM
27
(
2011
)
9
,
pp. 934-959
Persistent link: https://www.econbiz.de/10009252641
Saved in:
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