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Innovation
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Mattsson, Jan
117
Sørensen, Flemming
10
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8
Sundbo, Jon
8
Fuglsang, Lars
6
Johnston, Robert
6
Ström, Patrik
6
Chadee, Doren
5
Helmersson, Helge
5
McColl, Rod
5
Millett, Bruce
5
Daigneau, William
4
Foucault, Jean-Pascal
4
Lemmink, Jos
4
Orfila-Sintes, Francina
4
Rendtorff, Jacob Dahl
4
Rushforth, John
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Yelland, Richard
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Chadee, Doren D.
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Danaher, Peter J.
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Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
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International Journal of Retail & Distribution Management
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OLC EcoSci
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Other ZBW resources
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RePEc
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USB Cologne (EcoSocSci)
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BASE
2
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81
Common mistakes in designing and implementing service guarantees
McColl, Rod
;
Mattsson, Jan
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 451-462
Persistent link: https://www.econbiz.de/10009329187
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82
Experimental methods in innovation research
Sørensen, Flemming
;
Mattsson, Jan
;
Sundbo, Jon
- In:
Research policy : policy and management studies of …
39
(
2010
)
3
,
pp. 313-323
Persistent link: https://www.econbiz.de/10008391898
Saved in:
83
Developing a strategic abstraction tool for service innovation
Mattsson, Jan
- In:
Journal of strategic marketing
18
(
2010
)
2
,
pp. 133-145
Persistent link: https://www.econbiz.de/10008417478
Saved in:
84
Innovation behavior in the hotel industry
Orfila-Sintes, Francina
;
Mattsson, Jan
- In:
Omega : the international journal of management science
37
(
2009
)
2
,
pp. 380-395
Persistent link: https://www.econbiz.de/10008879176
Saved in:
85
E-marketing ethics: a theory of value priorities
Mattsson, Jan
;
Rendtorff, Jacob Dahl
- In:
International journal of internet marketing and …
3
(
2006
)
1
,
pp. 35-47
Persistent link: https://www.econbiz.de/10008127214
Saved in:
86
An integrative model of care ethics in public innovation
Fuglsang, Lars
;
Mattsson, Jan
- In:
The service industries journal
29
(
2009
)
1-2
,
pp. 21-34
Persistent link: https://www.econbiz.de/10008238866
Saved in:
87
Editorial
Rendtorff, Jacob Dahl
;
Mattsson, Jan
- In:
The service industries journal
29
(
2009
)
1-2
,
pp. 1-8
Persistent link: https://www.econbiz.de/10008238868
Saved in:
88
Japanese professional business services : theoretical inplications of internationalisation
Ström, Patrik
;
Mattsson, Jan
- In:
European business in the global network
.
2000
Persistent link: https://www.econbiz.de/10001703693
Saved in:
89
An Empirical Assessment of Customer Satisfaction in Tourism
Chadee, Doren D.
;
Mattsson, Jan
- In:
The service industries journal
16
(
1996
)
3
,
pp. 305-320
Persistent link: https://www.econbiz.de/10007327803
Saved in:
90
A Linguistic Approach to Studying Quality of Face-to-Face Communication
Haring, Marten Den
;
Mattsson, Jan
- In:
The service industries journal
19
(
1999
)
2
,
pp. 28-48
Persistent link: https://www.econbiz.de/10007337476
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