Purpose – The purpose of this case study is to illustrate the global risks facing an award‐winning company known for best practices in sustainability and HRM that, nevertheless, is challenged by a contentious land dispute with indigenous communities and numerous stakeholders....

This case study, set in Central America, showed that total quality management training improved attitudes toward supervisors. It further demonstrated that working together within a production unit with a focus on data based problem solving lead to better attitudes held by subordinates of...