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This study investigates the factors that influence client satisfaction with logistics outsourcing, taking into account the client's subjective attitude towards service criteria for air cargo logistics providers. We define the construct of service criteria of air cargo logistics providers,...
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Purpose: The purpose of this paper is to report the first practical applications of FCAUP (Framework for Conformity Assessment inspired by the Uncertainty Principle) carried out using a pilot implementation in a boat trailer manufacturer company in Maryville, Tennessee, USA and a practical...
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Purpose: This study aims to examine the impact of practitioners’ generational differences on the development of a learning organization (LO) in companies undergoing a lean production (LP) implementation. Design/methodology/approach: The authors gathered information from 135 leaders from...
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