Meng, Shiang-Min; Liang, Gin-Shuh; Lin, Kuang; Chen, … - In: Journal of Air Transport Management 16 (2010) 5, pp. 284-286
This study investigates the factors that influence client satisfaction with logistics outsourcing, taking into account the client's subjective attitude towards service criteria for air cargo logistics providers. We define the construct of service criteria of air cargo logistics providers,...