Port services are key elements of a country's economy. They provide the necessary infrastructure for the development of industry, business and international trade. In this case, evaluating and improving their performance is essential to achieve international competitiveness. This paper presents...

This paper presents a global index for the evaluation of the level of service (LOS) of the operational components at an airport. This index is useful in evaluating the overall LOS on a single scale and according to user perceptions. It is assumed that the overall LOS is a function of the LOS of...