Purpose – This paper aims to explore the use of best practice benchmarking in civil aviation. Design/methodology/approach – Evidence was gathered from two international questionnaire surveys of the top 200 airlines and the top 200 airports. Supplementary evidence included interviews with...

This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature,...

Explores issues surrounding the recent evolution of benchmarking in the UK public sector with particular regard to local authorities. Argues that what is being done in the name of benchmarking in UK local authorities is fundamentally different to the current understanding of benchmarking...

Purpose – The purpose of this paper is to explore the process benefits and findings of a functional benchmarking exercise. It explores the issues surrounding the potential introduction of a direct employee car parking financial incentive or disincentive measure at an airport, drawing on best...

This paper uses case studies to look at the impact of low-cost airlines on two European airports. Low-cost airlines continue to exert an influence in air transport markets and small airports face pressures to compete for their business. The low-cost model motivates airlines to negotiate...

Airport surface access is increasingly seen as a major problem not only in the UK but worldwide given its impact in terms of traffic congestion and environmental degradation. In 1998 the UK Government published a White Paper, ‘A New Deal for Transport’ that introduced the idea of...

The aim of this paper is to undertake a comprehensive study of low cost carrier (LCC) market entry and exit in Europe between 1992 and 2012. In the 20 year period between 1992 and 2012, 43 LCCs have taken advantage of the progressive liberalisation of the European aviation market and commenced...

<title/> This article explores the UK government's influence on shaping and directing airport policy. UK air travel has increased five-fold over the past 30 years and is projected to increase by between two and three times current levels by 2030. In order to accommodate this growth the government...