We consider the evaluation of a business process quality, focusing on the robustness facet that is a very important quality dimension in this context. Our goal is to define metrics taking tacit knowledge into account. For this, we (re-)use informations coming from an existing structural analysis...

Nous nous intéressons dans cet article à l’évaluation de la qualité d’un processus métier, plus particulièrement à la facette de robustesse qui est une importante dimension de la qualité dans ce contexte. Notre objectif est de proposer des métriques d’évaluation permettant de...

This paper presents an approach integrating data quality into the business intelligence chain in the context of customer-relationship management (CRM) applications at EDF (Electricité de France), the major electricity company in France. The main contribution of this paper is the definition and...

In a professional association, the problem of making a generic business processes census displays a fundamental group decision problem: How to obtain a consensus with several experts working in different contexts and with different practices? The GAMETH approach based on process representation,...

In a knowledge management project, the key issue is to help the stakeholders to choose which parts of their knowledge will need to be specifically capitalized. This means finding a decision support approach enabling them to identify and locate potential crucial knowledge. To deal with this type...

Capitalizing on company’s knowledge is increasingly being recognized in a private organizations environment since managing knowledge productivity is considered a source of competitive advantage. In this paper we present a generalization of GAMETH framework, that play an important role in...

After a brief description of the role and functions of digital information systems, we examine, within the conception of these systems, the decisive breaks resulting from technological advances. Then, we clarify the problem of “capitalizing on company’s knowledge” in order to introduce a...

Dans le cadre d'une association professionnelle, le problème du recensement des processus génériques de leur métier s'est révélé un problème de décision collectif fondamental : Comment obtenir le consensus d'experts travaillant dans des contextes différents et possédant des pratiques...

Cet article traite la problématique d’identification et d’évaluation des connaissances qui nécessitent des opérations de capitalisation. Nous qualifions ces connaissances de « connaissances cruciales ». La méthode proposée dans cet article est basée sur une approche d’aide à la...