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Strategic decision making using multicriteria analysis: new service development in Greek hotels

Kitsios, Fotis; Grigoroudis, Evangelos; Giannikopoulos, … - In: International Journal of Data Analysis Techniques and … 7 (2015) 2, pp. 187-202

strategy in the hospitality industry. Successful new services strengthen the hotels' innovation orientation, constitute the … representative sample of hotels in Easter Macedonia. Finally, the paper aims to justify the validity of the adopted model as a …

Persistent link: https://www.econbiz.de/10011266486

Key drivers for service innovation in the UAE's hotel sector

Beshr, Hasan Al; Hossan, Chowdhury Golam - In: International journal of entrepreneurship and … 22 (2018) 3, pp. 251-268

Persistent link: https://www.econbiz.de/10011912213

Achieving service recovery through service innovation : the critical role of employee empowerment

Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88

Persistent link: https://www.econbiz.de/10012583799

How digital orientation impacts service innovation in hotels : the role of digital capabilities and government support

Zhou, Dan; Kohtamäki, Marko; Peng, Xuerong; Kong, Xiaolei - 2025

Persistent link: https://www.econbiz.de/10015373151

The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta

Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34

Persistent link: https://www.econbiz.de/10011892259

Mapping new service development : a review and synthesis of literature

Kitsios, Fotis; Kamariotou, Maria - In: The service industries journal 40 (2020) 9/10, pp. 682-704

Persistent link: https://www.econbiz.de/10012260326

Constructing career competency model of hospitality industry employees for career success

Wang, Yao-fen - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 994-1016

Persistent link: https://www.econbiz.de/10010194926

Value co-creation and perceived value : a customer perspective in the hospitality context

Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10

Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...

Persistent link: https://www.econbiz.de/10012813648

Service innovation of 3/2 star hotel in Bandung

Lestari, Yuliani Dwi; Laode, M. I. - In: Journal of Asian finance, economics and business : JAFEB 5 (2018) 3, pp. 73-80

Persistent link: https://www.econbiz.de/10011918944

A new path for building hotel brand equity : the impacts of technological competence and service innovation implementation through perceived value and trust

Ruan, Wen-Qi; Zhang, Shu-Ning; Liu, Chih-Hsing; Li, … - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 911-933

Persistent link: https://www.econbiz.de/10012384380