Decision-making Support Systems (DMSSs) have been traditionally designed and built by using mainly the Waterfall method, Prototyping-Evolutive, or Adaptive approach in the last three decades. In this paper, the authors argue that while such approaches have guided to DMSS developers, they have...

Service and service systems concepts are fundamental constructs for the development of the emergent SSME, ITSM, and Service Oriented Software (SOS) knowledge streams. A diversified literature has provided a richness of findings, but at the same time, the lack of standardized conceptualizations...