Purpose – This paper aims to take stock and to increase understanding of the opportunities and threats for policing in ten European countries in the Political, Economic, Social, Technological and Legal (PESTL) environment. Design/methodology/approach – This study is part of the large...

The student’s transition from secondary school to higher education consists of a series of changes that can have serious consequences if not satisfactorily overcome, including academic failure and college dropout. There are many variables than can influence this process of adjustment to higher...

Assessing family feedback in Child Welfare Services is embedded in family-centered practice, and the availability of validated, reliable instruments to perform this evaluation is essential for front-line practitioners, managers, and policymakers. Nonetheless, to date, no study has systematically...

As empresas do sector Turístico e Hoteleiro Português – que, segundo a Organização Mundial do Turismo, ocupava em 2006 a décima nona posição no ranking mundial de destinos turísticos – exigem aos seus colaboradores um grau elevado de interacção com os clientes e, por isso, lamentam...