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Dienstleistungsqualität
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Lin, Wen-Bao
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The service industries journal
9
International journal of commerce and management
8
The Service Industries Journal
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Quality & Quantity: International Journal of Methodology
3
International journal of electronic business
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OLC EcoSci
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Construction of on-line consumer behavior models : a comparative study of industries in Taiwan
Lin, Wen-bao
- In:
International journal of commerce and management
18
(
2008
)
2
,
pp. 123-149
Persistent link: https://www.econbiz.de/10009890784
Saved in:
2
Factors enhancing the intentions of employees toward customer-oriented behaviors
Lin, Wen-bao
- In:
International journal of commerce and management
18
(
2008
)
3
,
pp. 267-288
Persistent link: https://www.econbiz.de/10009890787
Saved in:
3
A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Lin, Wen-bao
- In:
International journal of commerce and management
19
(
2009
)
2
,
pp. 137-157
Persistent link: https://www.econbiz.de/10009890802
Saved in:
4
Establishment of an experience value model
Lin, Wen-bao
- In:
International journal of commerce and management
20
(
2010
)
2
,
pp. 151-166
Persistent link: https://www.econbiz.de/10009890822
Saved in:
5
A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Lin, Wen-bao
- In:
International journal of commerce and management
19
(
2009
)
2
,
pp. 137-157
Persistent link: https://www.econbiz.de/10003918755
Saved in:
6
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
7
Establishment of an experience value model
Lin, Wen-bao
- In:
International journal of commerce and management
20
(
2010
)
2
,
pp. 151-166
Persistent link: https://www.econbiz.de/10008651892
Saved in:
8
Construction of on-line consumer behavior models : a comparative study of industries in Taiwan
Lin, Wen-bao
- In:
International journal of commerce and management
18
(
2008
)
2
,
pp. 123-149
Persistent link: https://www.econbiz.de/10003933866
Saved in:
9
Factors enhancing the intentions of employees toward customer-oriented behaviors
Lin, Wen-bao
- In:
International journal of commerce and management
18
(
2008
)
3
,
pp. 267-288
Persistent link: https://www.econbiz.de/10003933887
Saved in:
10
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
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