Surveys are an important methodological tool in public management research. Multiple informant surveys are held to have considerable methodological advantages over elite surveys (the practice of surveying a top manager, e.g., a chief executive). Although in principle multiple informant surveys...

The purpose of this article is to identify the antecedents of service, organizational process (organization and marketization), and ancillary innovation types. The drivers of the study are twofold: prior research has not adequately addressed how organizational and environmental antecedents may...