Developing a mission statement has been considered a crucial factor in the formulation of business strategy in organisations. The mission statement promotes a sense of shared expectations in employees and, not surprisingly, it has recently been regarded as increasingly important in small‐ and...

Purpose – The main purpose of this paper is to examine the nature and impact of human resource capabilities and involvement on the firm's performance in the SME sector. Design/methodology/approach – This research is based on an empirical survey of Chief Executive Officers (CEOs) and their...