telecommunications providers - industry incumbents that provide services on their own infrastructure - has changed massively. While … various pure service providers exhibit successful business models and high performance, the services offered by the integrated … that has applied a complex systems perspective on performance - how firms manage to configure a large set of interdependent …

telecommunications providers - industry incumbents that provide services on their own infrastructure - has changed massively. While … various pure service providers exhibit successful business models and high performance, the services offered by the integrated … that has applied a complex systems perspective on performance - how firms manage to configure a large set of interdependent …

of assigned tasks. The performance of an organization in this framework is determined by the formal and informal … common to this literature: (1) What are the determinants of organizational behavior and performance? (2) How does … organizational structure influence performance? (3) How do the skills and traits of agents matter and how do they interact with …