We consider Markov Decision Processes under light traffic conditions. We develop an algorithm to obtain asymptotically optimal policies for both the total discounted and the average cost criterion. This gives a general framework for several light traffic results in the literature. We illustrate...

In this paper we will consider two-person zero-sum games and derive a general approach for solving them. We apply this approach to a queueing problem. In section 1 we will introduce the model and formulate the Key-theorem. In section 2 we develop the theory that we will use in section 3 to prove...

In this paper we will consider two-person zero-sum games and derive a general approach for solving them. We apply this approach to a queueing problem. In section 1 we will introduce the model and formulate the Key-theorem. In section 2 we develop the theory that we will use in section 3 to prove...

A good demand forecast should be at the heart of every Revenue Management model. Yet most demand models do not incorporate customer choice behavior under offered alternatives. We are using the ideas of customer choice sets to model the customer's buying behavior. The demand estimation method, as...

In this paper we apply a new framework for the study of monotonicity in queueing systems to stochastic scheduling models. This allows us a unified treatment of many different models, among which are multiple and single server models (with and without feedback), discrete and continuous time...

In practice, call center service levels are reported over periods of finite length that are usually no longer than 24 hours. In such small periods the service level has a large variability. It is therefore not sufficient to base staffing decisions only on the expected service level. In this...

In this paper we apply a new framework for the study of monotonicity in queueing systems to stochastic scheduling models. This allows us a unified treatment of many different models, among which are multiple and single server models (with and without feedback), discrete and continuous time...

We give a closed-form expression for the long-run average cost and the bias vector in a two-class exponential preemptive resume priority queue with holding and switching costs. The bias vector is the sum of a quadratic function of the number of customers in each priority class and an exponential...