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Service Recovery Paradox: The...
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Dangayach, G.S.
19
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Krishna, Anupam
8
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4
Jain, Rakesh
4
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Production planning & control : PPC
5
International journal of Indian culture and business management
2
Journal of Advances in Management Research
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Mudra : journal of finance and accounting
2
The marketing review
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International journal of industrial engineering : applications and practice
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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1
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
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1
Measuring Business Excellence
1
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Omega : the international journal of management science
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1
Service operation strategy: a developing country perspective
Krishna, Anupam
;
Dangayach, G.S.
- In:
Production planning & control : PPC
23
(
2012
)
10
,
pp. 789-801
Persistent link: https://www.econbiz.de/10010016517
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2
Combination models : an international comparison
Sharma, Sonal
- In:
Mudra : journal of finance and accounting
11
(
2024
)
2
,
pp. 119-140
Persistent link: https://www.econbiz.de/10015325974
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3
Testing the performance of Black and Scholes pricing model in the Indian options market
Sharma, Sonal
- In:
Mudra : journal of finance and accounting
5
(
2018
)
1
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011981105
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4
A conceptual framework for the service recovery paradox
Krishna, Anupam
;
Dangayach, G. S.
;
Jain, Rakesh
- In:
The marketing review
11
(
2011
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10009853193
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5
Service failures and recovery : the cultural perspective
Krishna, Anupam
;
Dangayach, G. S.
;
Jain, Rakesh
- In:
International journal of Indian culture and business …
6
(
2013
)
3
,
pp. 351-361
Persistent link: https://www.econbiz.de/10010117405
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6
Service Failure Magnitude and Paradox: A Banking Perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010183221
Saved in:
7
A conceptual framework for the service recovery paradox
Krishna, Anupam
;
Dangayach, G. S.
;
Jain, Rakesh
- In:
The marketing review
11
(
2011
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10009233542
Saved in:
8
Service failure magnitude and paradox : a banking perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010209887
Saved in:
9
Service failures and recovery : the cultural perspective
Krishna, Anupam
;
Dangayach, G. S.
;
Jain, Rakesh
- In:
International journal of Indian culture and business …
6
(
2013
)
3
,
pp. 351-361
Persistent link: https://www.econbiz.de/10009741839
Saved in:
10
Co-creation willingness matrix and capability continuum for classification and scaling of services
Lazarus, Davis
;
Krishna, Anupam
;
Dhaka, Sunishtha
- In:
Journal of global marketing
27
(
2014
)
4
,
pp. 213-225
Persistent link: https://www.econbiz.de/10010408321
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