Purpose – The purpose of this paper is to highlight research avenues for improving the understanding of electronic service quality (e‐SQ) management, based on a critical review of previous literature. Design/methodology/approach – The conclusions are based on a critical review of previous...

Although conceptual support for the relevance of social capital as an antecedent of innovation has received much theoretical attention over recent years, measurement and quantitative evidence are scarce, particularly in regional contexts. Available empirical research referring to different units...

Although conceptual support for the relevance of social capital as an antecedent of innovation has received much theoretical attention over recent years, measurement and quantitative evidence are scarce, particularly in regional contexts. Available empirical research referring to different units...