Drawing on the past literature on four retail service areas: content management, customer management, multi-channel management, and visitor traffic management, this research offers an empirical analysis of the relationships between these four service areas and the online sales performance of Web...

Since its founding in the 1960s, the Information Systems (IS) field has been involved in critical debates about the nature and future of the discipline. Many researchers feel that diversity in IS research is our strength; others fear that too much diversity leads to losing the field's core...

Purpose – The paper seeks to provide academic researchers and practitioners with a better understanding about purchasing strategies through an integrated approach to supplier selection and purchasing decisions. Design/methodology/approach – This paper views supplier selection as a...

Purpose – The purpose of this paper is to provide academic researchers and practitioners with a better understanding of the current Ivey Purchasing Managers Index (IPMI), with alternative IPMIs, and with their appropriateness as an indicator of the performance of the Canadian economy....