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Modeling the Human Side of Ser...
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Human Resource Management
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Schneider, Benjamin
87
Bowen, David E.
60
Ehrhart, Mark G.
9
Macey, William H.
8
Humphries, Jane
7
Chase, Richard B.
5
Barbera, Karen M.
4
Fisk, Raymond P.
4
Young, Scott A.
4
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
8
Discussion papers in economic and social history
7
Human resource management
6
Journal of service management
6
The Academy of Management review : AMR
5
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Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
4
Journal of service research : JSR
4
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4
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3
The Economic History Review
3
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2
HRM defined and in organizational context
2
International journal of service industry management : IJSIM
2
Journal of business research : JBR
2
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
2
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2
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1
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1
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1
Elgar research agendas
1
Emotions and negativity
1
Enterprise transformation : understanding and enabling fundamental change
1
European review of economic history : EREH
1
Foundations for organizational science
1
HRM practices and procedures II
1
HRMagazine : on human resource management
1
Handbook of employee engagement : perspectives, issues, research and practice
1
Handbook of organizational culture and climate
1
Handbook of service science ; [Vol. 1]
1
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
1
Harvard Business School General Management Unit Case
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ECONIS (ZBW)
84
OLC EcoSci
36
USB Cologne (EcoSocSci)
10
Other ZBW resources
7
RePEc
2
EconStor
1
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1
Winning the service game
Schneider, Benjamin
;
Bowen, David E.
-
1995
Persistent link: https://www.econbiz.de/10004310103
Saved in:
2
The Service Organization: Human Resources Management Is Crucial
Schneider, Benjamin
;
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
21
(
1993
)
4
,
pp. 39-52
Persistent link: https://www.econbiz.de/10006148237
Saved in:
3
Understanding Customer Delight and Outrage - Service businesses can retain customers and achieve profitability by building reciprocal relationships founded on safeguarding and affirming customer security, fairness, and self-esteem
Schneider, Benjamin
;
Bowen, David E.
- In:
Sloan management review
41
(
1999
)
1
,
pp. 35-46
Persistent link: https://www.econbiz.de/10006294431
Saved in:
4
Winning the Service Game
Schneider, Benjamin
;
Bowen, David E.
;
Lake, Dale G.
- In:
Human resource management
34
(
1995
)
3
,
pp. 463-466
Persistent link: https://www.econbiz.de/10007334168
Saved in:
5
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
6
Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin
;
Bowen, David E.
-
2010
Persistent link: https://www.econbiz.de/10003968682
Saved in:
7
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
8
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
9
The climate for service : evolution of a construct
Schneider, Benjamin
;
Bowen, David E.
;
Ehrhart, Mark G.
- In:
Handbook of organizational culture and climate
,
(pp. 21-36)
.
2000
Persistent link: https://www.econbiz.de/10003159793
Saved in:
10
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
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