Oana, Niþu; Valentin, Niþu Claudiu; Gabriel, Croitoru - In: Ovidius University Annals, Economic Sciences Series XII (2012) 2, pp. 883-887
not part of the CRM value proposition given before. The strategy behind Social CRM is to be opened with the client, to be … with the company. By following this strategy, the company can learn from its customers because they have more freedom in …