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Do Customer Satisfaction and Reputation Mediate the CSR–FP Link? Evidence from Australia

Galbreath, Jeremy; Shum, Paul - 2012

, we posit that reputation and customer satisfaction mediate fully the CSR–FP relationship. Based on the results from a … is linked to both reputation and customer satisfaction, reputation alone mediates the CSR–FP relationship. The results …

Persistent link: https://www.econbiz.de/10014040324

Examining the indirect effect of corporate social responsibility on firm performance : an empirical study in Lebanon

Kasamani, Tamara; Mostafa, Rania - In: Middle East journal of management : MEJM 7 (2020) 1, pp. 75-92

Persistent link: https://www.econbiz.de/10012179436

The mediating effect of firm familiarity between corporate social responsibility and reputation, trust, and customer satisfaction

Homer, Stephen T.; Berezina, Elizaveta B.; Gill, Colin … - In: Business and society review : journal of the W. Michael … 129 (2024) 3, pp. 398-423

Persistent link: https://www.econbiz.de/10015130394

The effects of social responsibility on the financial performance : mediator role of competitive advantage, reputation and customer satisfaction

Algame, Mokhtar; Pirzad, Ali - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 1453-1466

Persistent link: https://www.econbiz.de/10011764711

How does corporate social responsibility contribute to firm financial performance? : the mediating role of competitive advantage, reputation, and customer satisfaction

Saeidi, Parastoo; Sofian, Saudah; Saeidi, Parvaneh; … - In: Journal of business research : JBR 68 (2015) 2, pp. 341-350

Persistent link: https://www.econbiz.de/10010472564

Investigating factor structure of social responsibility, customer satisfaction, organizational reputation and performance in enterprises (case study: Bank Shahr)

Na'ami, Abdollah; Gholampoor, Asdollah - In: Journal of urban economics and management : a quarterly … 5 (2017) 17, pp. 1-12

Persistent link: https://www.econbiz.de/10011684368

Is corporate social responsibility linked with firm performance? An alternative test

Galbreath, Jeremy; Shum, P. - 2009

-FP relationship. Specifically, reputation and customer satisfaction are posited to be the mediational pathway by which CSR positively … with firm performance. However, the effect is indirect: reputation and customer satisfaction fully mediate the CSR …

Persistent link: https://www.econbiz.de/10009434794

How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction

Saeidi, Sayedeh Parastoo; Sofian, Saudah; Saeidi, Parvaneh - In: Journal of Business Research 68 (2015) 2, pp. 341-350

relation. Therefore, this study considers sustainable competitive advantage, reputation, and customer satisfaction as three … effect of CSR on firm performance is due to the positive effect CSR has on competitive advantage, reputation, and customer … satisfaction. The final findings show that only reputation and competitive advantage mediate the relationship between CSR and firm …

Persistent link: https://www.econbiz.de/10011117154

Do customer satisfaction and reputation mediate the CSR-FP link? : evidence from Australia

Galbreath, Jeremy; Shum, Paul - In: Australian journal of management 37 (2012) 2, pp. 211-229

Persistent link: https://www.econbiz.de/10009630165

Family business goals, corporate citizenship behaviour and firm performance: disentangling the connections

Binz, Claudia Astrachan; Ferguson, Keith E.; Pieper, … - In: International journal of management & enterprise … 16 (2017) 1/2, pp. 34-56

Persistent link: https://www.econbiz.de/10011774736