This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal...

In service industries, the customer relationship has become a core issue for achieving competitive advantage. The firms prefer to invest in the technology based Customer Relationship Management (CRM). However, mere implementing the CRM applications does not itself ensure success until the...

The development of computing technologies and Internet has made possible to capture, save and analyse increasing mount of personal information, which might impact public concern about privacy. The present article aims at analysing Internet privacy concerns in respect to social network website....

This paper proposes a simple methodology for measuring and analyzing the cost effectiveness of food pantries and other food distribution programs that transfer in-kind benefits to the poor. The methodology suggests that even if the administrative cost, management, and nonfood costs of running...

Neo-liberalism is revival of liberalism that is radically dismantling the state and sifting power to the private sector. People favour welfare state and oppose any move against it. This paper attempts to gauge the protest in West Bengal against neo-liberalism. The recent protest in West Bengal...

This paper carried out two main studies: Part 1 attempted to conduct a set of tests for weak form efficiency (WFE); Part 2 tried to estimate day of the week effect using GARCH and EGARCH models. The principal objective of this paper, hence, is to test the weak-form efficiency for selected three...

We analyze how a set of 22 European countries are affected by increased Chinese export competition between 1995 and 2008. Employing product level data, we document a reduction in the export volume of European countries due to increased Chinese export competition. This alteration in the export...

The regulation of parallel trade has become a critical issue in the global trading system, as the welfare effects of parallel trade freedom are generally ambiguous. In this paper we investigate the welfare effects of parallel trade freedom for low, intermediate, and high trade costs and...

This study investigates the relationship of income inequality (proxied by the Gini Coefficient), labor productivity (output per capita) on fertility rate in the Philippines. Specifically, this presents the trend of income inequality (ineq), labor productivity (lp) and fertility(tfr) in the...

This aim of this paper is to estimate the level of economic activity in the Northeast Region of Brazil which is derived from the family agribusiness, for the period from 1995 to 2006. The agribusiness takes into consideration the relations between the agriculture production and the other sectors...