In this paper Customer Complaints Management (CCM) as well as the associated key challenges have been studied as essentials for achieving customer retention and loyalty. Some models de nothing the process of CCM have also been demonstrated and discussed and a complaint intensity framework has...

Probably the greatest single deterrent to tourism development is the lack of appreciation and enthusiasm for tourism by civic and business leaders. When tourism is not understood and its benefits are unclear, planning and implementation of measures to improve the industry are often lacking....

Thermal comfort has been discussed since 1930s. There have been two main approaches to thermal comfort: the steady-state model and the adaptive model. The adaptive model is mainly based on the theory of the human body's adapting to its outdoor and indoor climate. In this paper, besides the...

With increased global concerns on climate change, the need for innovative spaces which can provide thermal comfort and energy efficiency is also increasing. This paper analyses the effects of transitional spaces on energy performance and indoor thermal comfort of low-rise dwellings in the...

Over the past decade, several new approaches have emerged to renewable energy education that seek to address the needs of the 21st century for sustainable energy supply systems. In addition, unlike conventional architectural education which does not cover renewable energy issues in its...