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Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions

Becker, William; Cropanzano, Russell; Van Wagoner, Phoenix - In: Group & organization management : an international journal 43 (2018) 1, pp. 38-71

Persistent link: https://www.econbiz.de/10011857697

Riding the passion wave or fighting to stay afloat? : a theory of differentiated passion contagion

Frank, Emma L.; Krautter, Kai; Wu, Wen; Jachimowicz, Jon M. - In: Administrative science quarterly : ASQ 70 (2025) 2, pp. 444-495

Persistent link: https://www.econbiz.de/10015427573

Collective emotional labor and subgroup dynamics in global virtual teams : a dramaturgical perspective

Pārûš, Tāmār; Zaidman, Nurit - In: International studies of management & organization : ISMO 53 (2023) 4, pp. 239-262

Persistent link: https://www.econbiz.de/10014391397

Group affective tone : a review and future research directions

Collins, Amy L.; Lawrence, Sandra A.; Troth, Ashlea C.; … - In: Journal of organizational behavior : OB ; the internat. … 34 (2013), pp. 43-62

Persistent link: https://www.econbiz.de/10010227493

Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions

Tang, Chaoying; Seal, Craig R.; Naumann, Stefanie E.; … - In: International Review of Management and Marketing 3 (2013) 2, pp. 50-50

Prior research has demonstrated the impact of employee emotional labor strategies (deep and surface acting) on customer behavioral intentions. However, there is limited data on the impact of emotional labor strategy on potential intervening variables and on actual buying decisions. This study...

Persistent link: https://www.econbiz.de/10010640667

Unlocking emotional labor : how organizational control systems shape frontline service employees' emotional labor

Hur, Won-Moo; Park, Hyewon; Chung, June-ho - In: Journal of service theory and practice 34 (2024) 6, pp. 915-940

Persistent link: https://www.econbiz.de/10015198402

The interplay of morality, emotional labor, and customer injustice : how salesperson experiences shape job satisfaction

Itani, Omar S.; Gabler, Colin B.; Kalra, Ashish; … - In: Industrial marketing management : the international … 124 (2025), pp. 162-174

Persistent link: https://www.econbiz.de/10015173337

Emotional labor in the hospitality industry : the influence of contextual factors

Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158

Persistent link: https://www.econbiz.de/10010354188

The effects of emotional labor on frontline employee creativity

Geng, Zizhen; Liu, Chao; Liu, Xinmei; Feng, Jie - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1046-1064

Persistent link: https://www.econbiz.de/10010426096

The influence of internal marketing by airlines on customer-oriented behavior : a test of the mediating effect of emotional labor

Fu, Yan-kai - In: Journal of air transport management 32 (2013), pp. 49-57

Persistent link: https://www.econbiz.de/10010127330