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Using customer contact centres...
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Consumer behaviour
30
Partial least squares
29
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26
Partielle kleinste Quadrate
26
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24
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24
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Henseler, Jörg
137
Bloemer, Josée
35
Bloemer, Johanna M.
33
Ringle, Christian M.
17
Sarstedt, Marko
14
Schuberth, Florian
11
Roemer, Ellen
9
Driessen, Paul H.
8
Hillebrand, Bas
8
Kasper, Hans D. P.
8
Baumgarth, Carsten
7
Brijs, Kris
6
Jonen, Andreas
6
Kasper, Hans
6
Lingnau, Volker
6
Hensel-Börner, Susanne
5
Kemény, Ildikó
5
Kristal, Samuel
5
Loohuis, Raymond
5
Odekerken-Schröder, Gaby
5
Ruyter, Ko de
5
Ziggers, Gerrit Willem
5
Coelho, Pedro S.
4
Dun, Zanna van
4
Haenlein, Michael
4
Hair, Joseph F.
4
Horváth, Csilla
4
Joosten, Herm
4
Lückenbach, Florian
4
Manser, Kristina
4
Okazaki, Shintaro
4
Pluymaekers, Mark
4
Sahhar, Yasin
4
Schmidt, Holger J.
4
Semeijn, Janjaap
4
Zhang, Jing
4
Birgelen, Marcel van
3
Cadogan, John W.
3
Dijkstra, Theo K.
3
Dirsehan, Taşkın
3
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Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
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1
Maastricht Research School of Economics of Technology and Organizations
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Industrial Management & Data Systems
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5
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4
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4
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International Journal of Bank Marketing
3
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3
Journal of Product & Brand Management
3
Journal of the Academy of Marketing Science
3
Proceedings of the ... annual conference of the European Marketing Academy
3
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3
The journal of brand management : an international journal
3
Cogent Business & Management
2
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2
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International Journal of Sports Marketing and Sponsorship
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2
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2
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2
Measurement and research methods in international marketing
2
New challenges to international marketing
2
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
2
Research memorandum / METEOR
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Review of managerial science : RMS
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2
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ECONIS (ZBW)
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Other ZBW resources
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OLC EcoSci
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RePEc
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USB Cologne (EcoSocSci)
7
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1
Customer-Care-Center-Qualität : Messung und Nutzung
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
; …
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
30
(
2013
)
3
,
pp. 16-24
Persistent link: https://www.econbiz.de/10009756014
Saved in:
2
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
3
The psychological antecedents of employee referrals
Bloemer, Johanna M.
- In:
The international journal of human resource management
21
(
2010
)
10/12
,
pp. 1769-1791
Persistent link: https://www.econbiz.de/10008732204
Saved in:
4
Marketing: its dynamics and challenges : proceedings
Bloemer, Johanna M.
(
contributor
);
Lemmink, Jos
(
contributor
)
-
1994
Persistent link: https://www.econbiz.de/10000923278
Saved in:
5
(1994). - XXIII, 748 S. : graph. Darst.
Bloemer, Johanna M.
(
ed.
);
Lemmink, Jos
(
ed.
); …
-
1994
Persistent link: https://www.econbiz.de/10000923279
Saved in:
6
(1994). - S. 749 - 1486 : graph. Darst.
Bloemer, Johanna M.
(
ed.
);
Lemmink, Jos
(
ed.
); …
-
1994
Persistent link: https://www.econbiz.de/10000923280
Saved in:
7
Loyaliteit en tevredenheid : een studie naar de relatie tussen merktrouw en consumententevredenheid
Bloemer, Johanna M.
-
1993
Persistent link: https://www.econbiz.de/10000857774
Saved in:
8
The complex relationship between consumer satisfaction and brand loyalty
Bloemer, Johanna M.
- In:
Journal of economic psychology : research in economic …
16
(
1995
)
2
,
pp. 311-329
Persistent link: https://www.econbiz.de/10001187042
Saved in:
9
The psychology behind commitment and loyalty : an empirical study in a bank setting
Bloemer, Johanna M.
;
Odekerken-Schröder, Gaby
; …
-
2002
Persistent link: https://www.econbiz.de/10001780785
Saved in:
10
The impact of need for social affiliation and consumer relationship proneness on behavioural intentions : an empirical study in a hairdresser's context
Bloemer, Johanna M.
;
Odekerken-Schröder, Gaby
; …
-
2002
Persistent link: https://www.econbiz.de/10001780786
Saved in:
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